Privacy Policy

Introduction

Terranetic LLC ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online booking systems, purchase products, or receive services from us — including massage therapy, wellness coaching, virtual/online sessions, and related products.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information You Provide

• Full name and date of birth
• Contact information (address, phone number, email address)
• Health history, medical conditions, medications, and wellness goals
• Payment and billing information (processed securely through third-party processors)
• Appointment scheduling preferences and session notes
• Communications and correspondence with our staff
• Product purchase history
• Guardian/parent information when services are provided to minors

Information Collected Automatically

When you use our website or online booking platform (SalesEdge.io), we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring URLs and clickstream data
• Device identifiers and operating system information
• Cookies and similar tracking technologies

Health and Wellness Information

As a massage therapy and wellness coaching practice, we collect sensitive health information necessary to provide safe and effective services. This includes intake forms, session notes, health history, and contraindications. This information is treated with the highest level of confidentiality and used solely to provide your care.

How We Use Your Information

• To provide, manage, and improve our massage therapy and wellness coaching services
• To schedule, confirm, and remind you of appointments
• To process payments and manage billing
• To communicate with you about your care, products, and services
• To send appointment reminders, confirmations, and follow-up care messages via SMS, email, or phone
• To maintain accurate health and session records
• To fulfill product orders and manage returns
• To comply with applicable legal and regulatory requirements
• To improve our website, systems, and business operations
• To respond to inquiries and provide customer support

SMS / Text Messaging Disclosures (A2P 10DLC)

Consent to Receive SMS Messages

By providing your mobile phone number and opting in to text message communications, you expressly consent to receive SMS messages from Terranetic LLC. These messages may include appointment reminders, appointment confirmations, and follow-up care messages. Message frequency will vary. Standard message and data rates may apply.

Types of SMS Messages We Send

• Appointment Reminders – Notifications sent prior to your scheduled appointment
• Appointment Confirmations – Messages confirming your appointment has been scheduled or modified
• Follow-Up Care Messages – Post-session wellness tips, aftercare instructions, or check-in messages

How to Opt Out

No Sharing of Phone Numbers for Marketing

We will not share your mobile phone number with third parties for their marketing purposes. Your number is used solely for the service communications described above.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

How We Share Your Information

We do not sell your personal information. We may share your information only as necessary with the following:

• SalesEdge.io – Our booking and client management platform
• Payment Processors – Third-party processors that handle billing securely; we do not store full card numbers
• SMS & Communication Platforms – Services used to deliver appointment reminders and confirmations
• Legal Compliance – When required by law, subpoena, or government authority
• Business Transfers – In the event of a merger, acquisition, or sale of assets

All third-party providers are contractually required to protect your information and may only use it for the purposes for which it was shared.

Services Provided to Minors

• A parent or legal guardian must complete and sign all intake and consent forms prior to the session
• Health and contact information for both the minor and the consenting adult will be collected
• A parent or guardian must be present during sessions with minors unless otherwise agreed in writing
• We do not knowingly collect information directly from children under 13 without verified parental consent

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted storage of electronic records, secure access controls, staff confidentiality agreements, and PCI-compliant payment processing. While we strive to protect your information, no electronic transmission or storage method is 100% secure.

Data Retention

We retain your personal and health information for as long as necessary to provide our services and comply with applicable Colorado and federal recordkeeping requirements. Client health records are typically retained for a minimum of seven (7) years following the last date of service, or longer if required by law.

Your Privacy Rights

You may have the right to access, correct, or request deletion of your personal information, opt out of certain communications, or request a copy of your records. Colorado residents may have additional rights under the Colorado Privacy Act (CPA).

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You may control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website or booking platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or by sending a notice via email or SMS. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

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